Emergencies and after-hours help
There are many agencies in Western Australia that provide 24-hour crisis lines, counselling, family and child protection, mental health services and emergency relief. They can help you deal with most emergencies.
On-campus emergencies and personal crises
For wellbeing or counselling emergencies on campus during office hours, please contact the Counselling Service on +61 8 9266 7850. You can speak with the triage counsellor, who will then schedule an appointment that best meets the urgency and complexity of your situation.
For life-threatening emergencies (Fire, Police or Ambulance):
- Call 0 000 from an internal phone
- Call 000 from an external or mobile phone.
For general security assistance including non-life threatening emergencies:
- Call 4444 from an internal phone
- Call 9266 4444 from an external or mobile phone.
Off-campus emergencies
24-hour crisis services
| Agency | Contact |
|---|---|
| Life threatening emergencies (police/fire/ambulance) | 000 |
| Police (non-emergency) | 131 444 |
| Sexual Assault Resource Centre | +61 8 9340 1828 |
| Alcohol and Drug Information Service | +61 8 9442 5000 or 1800 198 024 (Freecall for regional WA) |
| Healthdirect | 1800 022 222 |
| Poisons Information Centre | 13 11 26 |
| Medical Locum Service (after hours only) | +61 8 9328 7111 |
Emergency housing, food, finance
| Agency/Service | Operating hours | Contact |
|---|---|---|
| Homeless Advisory Board Hotline | 8am – 5pm | 1800 065 892 (Freecall) |
| Crisis Line - food parcels and cheap accommodation | 9am – 5pm | +61 8 9421 1114 |
| Salvation Army - emergency food parcels and clothing | 8.30am – 4.30pm | +61 8 9223 1199 or 1800 000 599 (Freecall) |
| Crisis Care - emergency food parcels and clothing | 24 hours | +61 8 9261 6524 |
| Second Harvest - low-priced food | 6am – 12pm | +61 8 9277 3756 |
| St Vincent De Paul Society - emergency relief | 9am – 1pm weekdays | 1300 794 054 |
24-hour telephone counselling lines (crisis, suicide, loneliness, etc.)
| Agency | Contact |
|---|---|
| Lifeline (Face-to-face counselling also available) | 13 11 14 |
| Salvo Care Line | +61 8 9227 8655 |
| Crisis Care | +61 8 9223 1111 or 1800 199 008 (Freecall) |
| Samaritans | +61 8 9381 5555 or 1800 198 313 (Freecall) |
| Samaritans Youthline (under 25 years) | +61 8 9388 2500 or 1800 198 313 (Freecall) |
24-hour child protection, family crisis and domestic violence
| Agency | Contact |
|---|---|
| Crisis Care | +61 8 9223 1111 or 1800 199 008 (Freecall) |
| Family Helpline | +61 8 9223 1100 or 1800 643 000 (Freecall) |
| Men's Domestic Violence Helpline | +61 8 9223 1199 or 1800 000 599 (Freecall) |
| Legal Aid Domestic Violence Helpline | +61 8 9261 6524 |
| Parenting Line | +61 8 9272 1466 or 1800 654 432 (Freecall) |
Mental health services
Please attend the nearest hospital emergency department if you:
- Urgently need psychiatric medication
- Are feeling suicidal
- Need hospitalisation.
The following is a list of contact information for hospital emergency departments:
| Hospital | Location | Contact |
|---|---|---|
| Fremantle Hospital | Alma St, Fremantle | +61 8 9431 3333 |
| Royal Perth Hospital | Wellington St, Perth | +61 8 9224 2244 |
| Sir Charles Gairdner Hospital | Verdun St, Nedlands | +61 8 9346 3333 |
| Graylands Hospital | Brockway Rd, Claremont | +61 8 9347 6600 |
| Joondalup Hospital | Shenton Ave, Joondalup | +61 8 9400 9400 |
During business hours, please call your local mental health service:
- Mental health service directory
- Mental Health Direct—1800 220 400 (Freecall)
After hours, please contact the Mental Health Emergency Response Line (MHERL):
Tel: +61 8 9224 8888
24-hour hotline: 1300 555 788
Rural: 1800 676 822 (Freecall)