Refund: step two
Supporting documentation
If you are an international student requesting a refund because you did not commence or continue your course and there were exceptional circumstances that prevented you from being able to study, you will need to provide documentation to support this. See below for some common scenarios, and for information on the documentation you will need to supply:
When submitting your application, please be advised that:
- All documentation must be original and scanned in colour. No copies will be accepted.
- Documentation must be in English, or translated by an accredited authority.
- Curtin University has no obligation to seek additional supporting documentation in relation to a submitted application.
- Curtin University performs regular audit checks to verify the legitimacy of any submitted supporting documentation. An applicant who is found to have provided false or misleading information will have their application declined, and disciplinary action may be taken.
Application process and important information
- You will be notified of the outcome within 28 days of submitting a complete application.
- All correspondence will be sent to the email address provided in your application.
- All refunds must be made to you, the student, or (if applicable) to the original fee payer. Payments to a third party will not be processed.
- All payments will be refunded in the same method in which the payment was received (i.e. credit card, Flywire, PayPal).
Consumer protection
The arrangements outlined above do not remove the right of the student to take further action under Australia’s consumer protection laws.